No need in storing tons of paper on the shelves.

mummy scene

Nowadays companies switch to more convenient means to share information.

A properly structured knowledge base is a perfect place for new teammates who can view shared content and learn about others’ experiences.

What can you do with a knowledge base in the office?

  • publish text or video guides;
  • update agenda;
  • store document templates;
  • upload photos from corporate parties;
  • postcode templates (for developers).

A knowledge base
is a helpful and flexible tool that helps to improve the informational field of a company’s corporate environment.

MyChat software for instant messaging includes a tool called the internal forum (intranet) that can be also used as a knowledge base. Why “internal”? The information shared in such software is not publicly available to other people.

The easiest way to open it is via MyChat Alternative Client, Tools section, or via the regular MyChat Client menu:

MyChat Client interface
MyChat Client for Windows

You can open the internal knowledge base in a browser or directly in the MyChat Alternative Client version:

MyChat alt.
MyChat Alternative Client

All the information is carefully sorted in a convenient tree-like list. An admin can form this list according to the company’s needs.

Working with MyChat knowledge base

There is nothing difficult about managing MyChat’s internal knowledge base.

MyChat forum
Adding sections in MyChat knowledge base

Users create topics in the same way, but in this case, it is possible to add a color marker:

MyChat internal forum
Choosing a color for a topic in MyChat knowledge base

There is a simple text editor for making your information more pleasant to the eye.

MyChat forum
The text editor in MyChat internal forum

You can attach images, links, videos, and code. The information should look comprehensive for employees, especially for newcomers. To check the final result hit the “Create preview” button:

MyChat forum
MyChat forum presentation mode

Access to MyChat internal forum is managed on Admin Panel. The administrator and the company’s security department (if any) decide who is allowed to use certain features.

MyChat Server permissions for forum
MyChat Server. Permission control

If users have access, they can subscribe to topics or sections that are relevant to them.

MyChat forum
MyChat forum subscribe option

The admin can manage subscribers on MyChat Server Admin Panel. It is even possible to subscribe a whole group of people to any of the sections or topics.

MyChat internal forum
MyChat Server. Managing forum subscribers

A user receives a notification about each change made on the forum section or topic he subscribed to directly in the chat.

MyChat Client notification
A notification from the forum in MyChat Client

An internal base is a convenient and secure tool for sharing documents and other files between employees for educational purposes.

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