We want to break the myth that corporate software is difficult to maintain and manage. We are trying to make MyChat as convenient as possible. It is a real challenge because proprietary software is a complex of tools that should work uninterruptedly.
However, a person unfamiliar with self-hosting and client-server applications can make mistakes, and we understand why.
- Comparing corporate software with public services. These are completely different environments with different policies. Public software/services (WhatsApp, Telegram, Viber, Slack) may seem more convenient as you do not have to really set up everything. On the other side, on-prem software is more about privacy, so it requires more action. For example, MyChat Server processes a lot of actions and contains a set of managing tools for flexible configuration according to a company’s needs.
- Not reading the software description. It happens sometimes when people download software just by reading its title. It’s important to define what exactly a company needs — just a chat or secure messaging system with all the privacy measures.
- Not changing the default password for a business server. Keeping your password updated is always important even when working in a local network. It’s just a rule, no explanation is needed 🙂
How to restore a password in MyChat? - Ignoring documentation. Even if you are an experienced admin or advanced PC user, you should still stick to the manuals provided with the software. Usually a program especially the proprietary one contains some nuances in its configuration that are crucial for creating a secure network environment.
MyChat Help page with guides and descriptions. 
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