In our previous posts, we explained how on-premise chat can be useful for governmental organizations and educational institutions.

Now we want to figure out how MyChat can be helpful for medical healthcare communication.

Working with patients requires strong attention to their privacy. Health conditions and history are very sensitive information. Thus, this kind of data must be reliably protected because not all people are ready to share the details of their health.

On-premise chat for private communication

On-premise means that the program work within the walls of the company. But it does not exclude external connection — MyChat work both in LAN and via the internet. Moreover, MyChat works on its own non-public server.

For example, if medical staff decide to communicate with patients only while they are in the medical facility, then it is better to work on a local network.

And if a doctor plans to communicate with a patient who can’t attend the appointment or at home, they can simply do it via the Internet.

Photo of a doctor holding a phone by National Cancer Institute on Unsplash

Main features for medical chat

Let’s take a look at MyChat features that can serve as communication and collaboration tools between doctors and patients.

  1. MyChat Kanban board for tasks
    MyChat Kanban board is a project management tool. Doctors may assign tasks to themselves (e.g. “prescription renewal”), add deadlines, performers, and track progress (in progress, complete, etc.). Very helpful because you see your tasks visually organized.
  2. Announcements and broadcasts
    Notify your staff about important meetings or events. Send a group of patients reminders and recommendations on how to take care of themselves after certain procedures. People can send a response message as feedback, for example.
  3. Internal forum (knowledge base)
    On MyChat internal forum doctors and staff can share their experiences, post interesting articles for upgrading skills, make presentations for patients, and more.
  4. Voice/video calls
    Doctors may provide remote diagnostics for those who can’t attend the appointment. Secure media calls in MyChat allow performing a digital meeting in complete privacy.
  5. File transfer
    Patients and doctors can share photos or files regarding their health without worrying that such information can end up in public due to hacker attacks or third-party interference.

Using on-premise (or self-hosted) software in fields of activity that require decent privacy measures is essential. Public services (Slack) or messengers (WhatsApp, Viber, Telegram, etc.) can’t provide secure communications simply because they operate on public servers.

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